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When and how you get your money back.
Restorix uses a prepaid balance: you top up your account and each restore job is billed from that balance. Top-ups start at $5.00; job charges are deducted from your balance, not from your card. This page explains when and how money is returned.
If a restore job fails or is cancelled because of a technical error on our side, the full charge for that job is refunded automatically to your balance — no action needed. You are never charged for files that were not successfully restored.
Unused balance can be refunded to the original payment method on request. Email [email protected] within 30 days of the charge, from the email on your account, including the transaction ID. Approved refunds are processed to the original payment method within 10 business days (card network timelines may add a few days before it appears on your statement).
Email [email protected] from your account email with the subject "Refund" and the transaction ID (found on your Billing page or receipt). We answer within 1 business day. If a restore is stuck in progress, contact us first — most issues resolve without a refund.
Please contact us before filing a chargeback with your bank — refund requests are honored quickly. Chargebacks filed for services already delivered may lead to account suspension, as permitted by our Terms of Service.
